Remote Customer Operations Coordinator; SAP Implementation
Remote / Online - Candidates ideally in
Cape Coral, Lee County, Florida, 33904, USA
Listed on 2026-11-05
Cape Coral, Lee County, Florida, 33904, USA
Listing for:
Globalchannelmanagement
Full Time, Remote/Work from Home
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4
HANA
. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.
What you'll do:
- Document current order-to-cash processes and help review the new SAP workflows
- Take part in SAP design workshops and capture requirements, questions and action items
- Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
- Log and track defects through to resolution and retesting
- Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
- Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
- Document requirements for major retailers:
Walmart, Target, Ulta, Walgreens, CVS and Amazon - Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
- 2-4 years in customer operations, order management, supply chain or ERP support
- Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
- Intermediate to advanced Excel
- Strong documentation, follow-up and problem-solving skills
- SAP S/4
HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation - Microsoft Dynamics 365 Business Central
, which is highly desirable - Testing experience: test scripts, user acceptance testing, defect tracking
- EDI and 3PL/warehouse system experience
- CPG, beauty or personal care, or retail experience with big-box retailer compliance
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