Remote Tech & AI Operations Lead

FUSE is seeking a Technology & Operations Manager to support the organization’s IT systems, AI enablement, and operational infrastructure across all departments. This role will administer key platforms such as Salesforce and Google Workspace, manage the adoption of AI-driven tools and workflows, and build the internal systems and workflows that enable staff to work more effectively.

Location:FUSE is a fully virtual organization, and this position can be based remotely from anywhere in the United States.

Annual Salary:This position offers a non-negotiable annual salary of $90,000 and robust benefits. More details can be provided upon request.

About FUSE

FUSE is a national nonprofit dedicated to increasing the capacity of local governments to work more effectively for communities. We embed private sector executives in city and county agencies to lead projects that improve public services, accelerate systems change, and advance equitable opportunities. Since 2012, FUSE has led over 500 projects in 65 governments across 30 states, impacting a total population equivalent to 1 in 10 Americans.

When designing each fellowship project, FUSE works closely with government partners and community stakeholders to define a scope of work that will achieve substantive progress toward high-priority local needs. Projects address today’s most pressing challenges and opportunities, including affordable housing, economic mobility, climate resilience, public safety, infrastructure, technology, and more.

FUSE conducts a full executive search for each individual project to ensure that the selected candidate has at least 15 years of professional experience, the required competencies for the role, and deep connections to the community being served.

Executive Fellows are embedded in government agencies working with senior leaders for at least one year of full-time work. Prospective responsibilities may include thorough data analytics and research, developing enhanced operations and financial models, building change management and strategic planning processes, and/or building broad coalitions to support project implementation efforts. Executive Fellows are data-driven and results-oriented, and able to effectively manage complex projects.

They build strong relationships with a broad array of stakeholders, foster alignment within and across various layers of government, and build partnerships between governments and communities.

Throughout the fellowships, Executive Fellows receive training, coaching, and professional support to help achieve their project goals.

Position Overview

Reporting to the Senior Director of Finance & Operations, the Manager will play a critical role in ensuring the organization’s processes and operations are effectively supported through technology systems and AI-enabled workflows. This work will strengthen the role technology plays in each staff member’s day-to-day work and create efficiencies across data, content platforms, and external communication activities. Additionally, the Manager will build strong relationships across departments and vendors to surface innovative ideas for how we can better support the organization’s annual goals and strategic plans.

The Manager will bring a commitment to operational excellence through technology, a collaborative spirit, and a passion for enabling local governments to work more effectively for all communities.

Position Responsibilities

• Maintain the organization’s technology infrastructure and data integrity across all platforms, primarily including Google Workspace, Dropbox, Salesforce CRM, Salesforce Marketing Cloud, Claude.ai, ChatGPT, Slack, Zoom, Asana, Canva, and others.
• Develop and deliver ongoing documentation and training to ensure staff can…