Remote IT Ticket Quality & Standards Analyst
Toledo, Lucas County, Ohio, 43405, USA
Listed on 2026-11-05
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IT/Tech
Riverside Recruiting is seeking an IT Ticket Quality Specialist for a 100% remote, long-term contract. The role pays $25/hour (W2), with 40 hours per week, billed weekly via Fox Hire, and focuses on reviewing Zendesk tickets for accuracy and data cleanliness.
You will standardize ticket titles, validate classifications, ensure proper routing, link correct knowledge-base articles, and identify root causes and recurring issues for continuous improvement across IT operations.
Step into the Remote IT Ticket Quality & Standards Analyst role at Riverside Recruiting in Parma, OH, United States and grow with us.
This Full Time position is for the Remote IT Ticket Quality & Standards Analyst role at Riverside Recruiting.
We are seeking a motivated Remote IT Ticket Quality & Standards Analyst to join Riverside Recruiting in Parma, OH, United States.
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