Senior Technical Support Engineer; Fully Remote

• Triage, investigate, and resolve complex customer issues with Chainguard Images.
• Escalate to Engineering when necessary and communicate proactively to keep customers informed and SLAs met.
• Document issues, create Knowledge Base articles, and participate in the on-call rotation.

What we're looking for:

• 5+ years supporting enterprise customers and 3+ years with Linux, Docker, and Kubernetes.
• Strong communication skills and experience with CI/CD, Git Hub, Helm, Terraform, and cloud platforms like AWS.
• A curious, startup-minded problem solver who thrives in fast-paced environments.

Why Chainguard:

• Remote-first culture with flexible time off and coworking stipends.
• 100% covered health, vision, and dental insurance for you and your dependents.
• 18 weeks parental leave for birthing parents, 12 weeks for non-birthing parents, plus stock options.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work.