ServiceNow Architect| ServiceNow AI | Public Sector | Remote

We are seeking a Service Now Architect with strong Service Now AI, ITSM and CSM experience to support the delivery and enhancement of Service Now solutions within a secure public sector environment.

The successful candidate will help implement and expand Service Now AI capabilities across the platform.

Must hold OR be eligible for UK Security Clearance.

• Lead technical architecture and design across Service Now platform initiatives.
• Define platform standards, governance frameworks and architectural guardrails.
• Support deployment of Now Assist and Virtual Agent solutions.
• Configure AI-powered workflows and automation.
• Assist with implementation of AI Control Tower capabilities.
• Build and optimise integrations between Service Now and enterprise platforms.
• Implement and configure Service Now AI capabilities across the platform.
• Support platform governance and AI compliance requirements.

• Experience delivering Service Now solutions within Public Sector environments.
• Hands-on expertise across ITSM and CSM modules.
• Strong understanding of Service Now Strategic Portfolio Management (SPM).
• Experience supporting or implmenting Service Now AI, Now Assist. Virtual Agents.
• Experience architecting enterprise-scale Service Now implementations.
• Experience defining governance models and technical standards.

• Inside IR35
• Remote
• Start Date:
  
  December 2026
• Must be eligible OR hold active SC Clearance

Service Now AI | AI Engineer | Now Assist | Virtual Agent | AI Control Tower | ITSM | CSM | SPM | Flow Designer | Integration Hub | APIs | Enterprise Integrations | SC Clearance