Noc Engineer

Description

At our client's, Operations Specialists in our Global Network Operations Center (GNOC) use systems and network experience to provide proactive monitoring and incident response for services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.

Our clients games and platforms reach a global audience of passionate gamers. The GNOC is the nexus between our games, platforms, and all the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Operations Specialists are the vanguard of service reliability, helping ensure that our creators can create and players can play.

You may find yourself...

• Monitoring inbound communications from all streams to ensure incidents are identified and tracked
• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection
• Driving player and user impacting issues to resolution
• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected
• Processing routine requests for access, ACL, network, and systems maintenance
• Adjusting alert triggers to reduce false positive alerts
• Managing engagement, documentation, and stakeholder communications during critical service outages
• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures
• Building positive and collaborative relationships across the company

You may succeed in this role if you...

• Love to solve novel and exciting problems
• Are inspired to make everyone's job easier by improving workflows
• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident
• Strive to be better, smarter, and faster every day
• Enjoy trying innovative technologies to improve our processes and outcomes
• Understand and accept the value of older technologies that serve our business needs
• Like to collaborate with others to solve problems, share knowledge, and provide feedback
• Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis
• Relish working with partners across all levels of the company to solve complex challenges and emergent issues
• Help your peers succeed

Skills

Linux, networking, monitoring tools, aws, itil, logging, source control

Job Type & Location

This is a Contract position based out of Santa Monica, CA.

Pay and Benefits

The pay range for this position is $42.80 - $42.80/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability

Health Spending Account (HSA)
Transportation benefits

Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…