Remote Service Delivery Leader; MSP/NOC; Healthcare IT
Gresham, Multnomah County, Oregon, 97030, USA
Listed on 2026-11-06
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IT/Tech
Systems Administrator, IT Specialist, IT Project Manager
Darkhorse Tech seeks a Service Manager to own service delivery across its service team and NOC. You will coach five team leaders and ensure consistent, high-quality support for 52 engineers; this role is about leadership, not ticket solving.
You will drive KPIs (response time, resolution time, CSAT, backlog), align processes, and partner with People and Culture on hiring and retention. Remote work across the U.S. | $85k-$115k.
Consider building your career as a Remote Service Delivery Leader (MSP/NOC) - Healthcare IT at Darkhorse Tech.
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The position is based in OR, United States.
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