Helpdesk Support Technician

Control Air Enterprises LLC is seeking a customer-focused, technically skilled, and dependable Helpdesk Support Technician who is passionate about solving technology challenges and delivering exceptional end-user support. The ideal candidate possesses strong troubleshooting and problem-solving abilities, excellent communication skills, and a commitment to providing outstanding customer service. This individual must be capable of supporting a wide range of hardware, software, networking, and user-access needs while effectively managing multiple priorities, maintaining accurate documentation, and contributing to the reliability and security of the organization's technology infrastructure.

Why Join Us?

• Employee-owned company through our ESOP program
• Industry leader in mechanical construction since 1979
• Career growth and advancement opportunities
• Collaborative and team-oriented culture
• Challenging and rewarding projects
• Ongoing training and professional development
• Competitive compensation and benefits package

Responsibilities Include:

• Provide Tier I and Tier II technical support for desktops, laptops, mobile devices, printers, and business applications.
• Respond to Help Desk requests and troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, and deploy computer systems, peripheral equipment, and software applications.
• Support Microsoft Windows desktop operating systems and standard business software platforms.
• Assist with user account administration, password resets, access management, and onboarding activities.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, wireless connectivity, and internet access.
• Maintain and track IT hardware, software, and technology inventory.
• Support workstation upgrades, equipment replacements, and technology refresh initiatives.
• Document support activities, technical procedures, and system configurations.
• Assist with cybersecurity initiatives, endpoint protection, and security best practices.
• Coordinate with vendors and service providers to resolve technical issues when necessary.
• Support technology projects, system upgrades, and company-wide deployments.
• Provide technical support for employees located in offices, fabrication facilities, and remote jobsites.
• Escalate complex technical issues to senior IT staff when appropriate.
• Deliver exceptional customer service and technical guidance to employees at all levels of the organization.
• Support additional IT and technology-related responsibilities as needed.

Qualifications:

• Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Minimum 2+ years of Help Desk, Desktop Support, Technical Support, or related IT experience.
• Experience supporting Microsoft Windows desktop operating systems and business applications.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless connectivity, and printers.
• Strong troubleshooting and analytical skills.
• Experience deploying and supporting desktop, laptop, and mobile devices.
• Knowledge of Microsoft 365 applications and user administration.
• Strong organizational and documentation skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting employees across multiple locations is preferred.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus.

What Success Looks Like:

• Deliver exceptional Tier I and Tier II technical support by resolving hardware, software, networking, and user-access issues in a timely and professional manner.
• Build strong relationships with employees across offices, fabrication facilities, and jobsites through responsive communication and outstanding customer service.
• Maintain reliable technology operations by effectively supporting desktops, laptops, mobile devices, printers, Microsoft 365 applications, and business systems.
• Demonstrate strong troubleshooting skills by identifying root causes and resolving technical issues while minimizing business disruption.
• Maintain accurate documentation, asset inventories, system records, and support procedures that promote operational efficiency and consistency.
• Contribute to the success of the IT Department through collaboration, continuous learning, cybersecurity awareness, and a commitment to supporting Control Air's growing business operations.

Hourly Pay Range:

$27/hr.

- $33/hr. (DOE)

• Medical, dental, and…