Remote Service Desk Lead - Ops & VIP
Joliet, Will County, Illinois, 60431, USA
Listed on 2026-11-06
-
IT/Tech
HelpDesk/Support, Desktop Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Computer World Services Corp. seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program, overseeing tickets, staffing, escalations, VIP support, and service quality.
The Lead will leverage Service Now data to monitor performance, coordinate with the Government Service Desk Branch Chief, and drive improvements in incident resolution and customer experience, including after-hours support and 24/7/365 operations.
The following opportunity is for a Remote Service Desk Lead - 24/7 Ops & VIP Support with Computer World Services Corp.
For the Remote Service Desk Lead - 24/7 Ops & VIP Support position at Computer World Services Corp., we are reviewing applications now.
Step into the Remote Service Desk Lead - 24/7 Ops & VIP Support role at Computer World Services Corp. in North Chicago, IL, United States and grow with us.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).