Remote SaaS Support Specialist; Tier 1
Roswell, Fulton County, Georgia, 30075, USA
Listed on 2026-11-06
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IT/Tech
SaaS Sales, HelpDesk/Support
Granum is seeking a Customer Support Specialist (T1) to join a fast-growing, remote team. You will handle tier 1 inquiries via phone, email, chat, and our ticketing system, resolving issues, escalating bugs, and contributing to knowledge bases.
A bachelor’s degree or equivalent experience is required, with a proven ability to diagnose and resolve technical SaaS issues for B2B customers. You’ll work cross-functionally with colleagues, apply sound judgment, and deliver timely solutions.
This role, Remote SaaS Support Specialist (Tier
1) at Granum, could be your next opportunity.
This posting is for the Remote SaaS Support Specialist (Tier
1) role at Granum, based in Atlanta, GA, United States.
We are looking to fill the Remote SaaS Support Specialist (Tier
1) position at Granum in Atlanta, GA, United States.
The Remote SaaS Support Specialist (Tier
1) role at Granum is now open for applications in Atlanta, GA, United States.
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