Remote Software Support Analyst – Frontline Tech
Parma, Cuyahoga County, Ohio, USA
Listed on 2026-11-06
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IT/Tech
IT Support, HelpDesk/Support
Mark
43 is seeking a Software Support Analyst to join our team. You’ll be on the front lines supporting public safety agencies, handling requests by email, phone, and chat, and helping users understand our software.
This role requires at least 2 years in software support, familiarity with Zendesk/JIRA, and proficiency with Microsoft Office and Google Suite on Windows and MacOS. Some weekend work may be required; remote work available within listed states.
This posting is for the Remote Software Support Analyst I – Frontline Tech Help role at Mark
43, based in OH, United States.
This is a Full Time role.
The position is based in OH, United States.
This opportunity is part of our work in Sales, IT & Technology.
The advertised compensation is 60.000 - 80.000.
We aim to respond to suitable candidates as soon as possible.
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