Sr. Manager, Business Resilience — Response Operations; Remote

USA – Remote

Canada – Remote ON

Canada – Remote NS

Canada – Remote NB

Canada – Remote BC

Canada – Remote AB

Canada – Remote, MB

Full time

R30659

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We’re proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The Sr. Manager, Response Operations leads the Response Operations function of Crowd Strike’s Business Resilience (BR) organization. This role owns the enterprise crisis response framework, including standards, plans, playbooks, activation processes, exercises, training, readiness cadences, and after-action improvement.

Response Operations enables Crowd Strike’s crisis teams to respond effectively across a range of business, technology, cyber, product, security, and customer-impacting events. The role is not the standing Incident Commander for every event, but it holds a designated shift in the on-call rotation and must be ready to assume IC responsibilities during a coverage gap, surge, or escalation. As the accountable program lead, this role also carries an “always on” posture: you stay aware, reachable, and ready to engage whenever a significant event is developing.

The successful candidate combines crisis-program ownership, SaaS/customer-impact fluency, operational judgment under pressure, executive communication, and the ability to build durable response capability across the enterprise.

This position is open to candidates located anywhere in the United States or Canada. However, due to business needs and team collaboration requirements, candidates must be willing and able to work a schedule aligned with Pacific Time (PT) business hours, regardless of their location.

• Own the crisis response program: Set the strategy, standards, roadmap, governance, plans, playbooks, activation processes, and operating cadences that keep Crowd Strike’s crisis teams ready.

• Carry on-call and surge Incident Command: Take a designated shift in the crisis team on-call rotation, and assume Incident Commander responsibilities when a coverage gap or escalation requires it. Outside your shift, you remain the accountable program lead: aware of what’s developing, reachable, and ready to engage.

• Enable coordinated response: Partner with crisis team leads to align roles, escalation paths, continuity support, customer-impact considerations, and handoffs across significant events.

• Produce decision-grade artifacts: Own Sit Reps, executive briefings, and AARs that are accurate and complete on version one. Work from source information to establish facts,…