Remote Center Escalation Lead — Federal IT Support

Empower AI is seeking a Knowledge Center Escalation Lead to analyze and resolve external-user tickets for a Department of War portfolio. The role emphasizes proper escalation, privacy, and cross-team coordination in a primarily remote environment.

Responsibilities include ticket management, determining resolution paths for Tier I issues, and documenting solutions for reuse, while maintaining SLAs and supporting users across DoD applications like DISS, NBIS, and NISS.

We would love to welcome a new Remote Knowledge Center Escalation Lead — Federal IT Support to our organisation in , United States.

We are currently recruiting a Remote Knowledge Center Escalation Lead — Federal IT Support for our team in , United States.

This is a strong opportunity to take on the Remote Knowledge Center Escalation Lead — Federal IT Support role at Empower AI.