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Support Analyst; Fully Remote

Remote / Online - Candidates ideally in
Fort Worth, Tarrant County, Texas, 76101, USA
Listing for: Magpie Health Analytics, Inc.
Full Time, Remote/Work from Home position
Listed on 2026-11-06
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 40000 - 70000 USD Yearly USD 40000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: Support Analyst (Fully Remote)
  • Support federal healthcare clients using digital applications.
  • Assist users with access, navigation, and routine issues.
Duties & Responsibilities:
  • Provide support via phone, email, chat, or ticketing system.
  • Manage tickets through resolution and document troubleshooting.
  • Identify recurring problems and recommend improvements.
Minimum Qualifications:
  • Bachelor's degree or equivalent with troubleshooting experience.
  • Experience with ticketing systems and strong customer service.
Preferred Qualifications:
  • Familiarity with CMS, HHS, or healthcare technology.
  • Experience with Jira, Service Now, or Salesforce.

Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.

The Support Analyst (Fully Remote) position in the Management & Operations, Sales field is open for applications.

Full responsibilities and requirements are described in the listing above.

Learn more about the Support Analyst (Fully Remote) role in the description above.

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