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Platform Support Specialist; Fully Remote
Remote / Online - Candidates ideally in
Fort Worth, Tarrant County, Texas, 76101, USA
Listed on 2026-11-06
Fort Worth, Tarrant County, Texas, 76101, USA
Listing for:
Puzzle
Full Time, Remote/Work from Home
position Listed on 2026-11-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
- Own account, access, feature, and transaction inquiries through resolution.
- Troubleshoot across web and mobile, documenting steps and device details.
- Escalate defects and safety concerns to the proper teams.
Requirements:
- 2+ years in customer or technical support for a consumer app.
- Strong written communication and case management skills.
- Experience with ticketing systems and web/mobile troubleshooting.
- Competitive USD salary with annual reviews.
- Generous PTO and health insurance subsidy.
- Paid training and certifications for growth.
Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.
For the Platform Support Specialist (Fully Remote) position at Puzzle, we are reviewing applications now.
Learn more about the Platform Support Specialist (Fully Remote) role in the description above.
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