Systems Engineer – Remote

VTC Tech is a leading Managed Services Provider (MSP) dedicated to delivering exceptional IT solutions to our clients.

Since 1999, we have been at the forefront of providing expert IT support, helping hundreds of businesses enhance productivity and profitability by seamlessly integrating IT into their operations. What truly sets us apart as an employer is our commitment to creating an exceptional workplace for our team.

Systems Engineer

Role and Responsibilities:

As a Systems Engineer working 100% remotely, you will play a crucial role in maintaining and enhancing our clients’ IT infrastructure. Your responsibilities will include:

• Serving as an escalation point for the Helpdesk Support Team, providing advanced troubleshooting of network, hardware, and application issues.
• Maintaining detailed and accurate notes of issues and resolutions in the Connect Wise ticketing system.
• Providing onsite technical assistance to clients when necessary.
• Proactively managing and supporting technical aspects such as firewall configurations, firmware updates, and network documentation.
• Collaborating with the Projects Team to implement IT solutions and upgrades.
• Designing, implementing, and supporting Windows Server OS and Windows 10 environments.
• Managing virtualization platforms such as Hyper‑V and VMware, including ESXi host installation and upgrades.
• Supporting Office 365 applications, Azure services, VEEAM, Quest, Remote Desktop Services, and LAN/WAN networking, including VPNs, subnetting, VLANs, and routing.
• Configuring and managing Active Directory, DHCP, DNS, Group Policy, and NAT.

Qualifications:

• 5+ years of experience in a Systems Engineer or similar role, preferably in an MSP environment.
• Proficiency in Connect Wise PSA ticketing software and IT Glue documentation.
• Expertise in Windows Server OS, Windows 10, Hyper‑V, VMware, Office 365, Azure, VEEAM, Quest, Remote Desktop Services, and LAN/WAN networking.
• Strong knowledge of Active Directory, DHCP, DNS, Group Policy, and NAT configurations.
• Excellent problem‑solving skills and ability to work independently and as part of a team.
• CompTIA Network+ or Security+ Certifications.

Why Join VTC Tech as a Systems Engineer?

As a Systems Engineer at VTC Tech, you will have the opportunity to work with a diverse client base and tackle complex IT challenges. Your contributions will directly impact our clients’ operations, helping them achieve their business goals through innovative IT solutions.

You will collaborate closely with experienced IT professionals who will mentor and support you as you navigate and resolve technical challenges.

This mentorship will not only enhance your technical skills but also provide valuable insights into best practices and industry trends, enabling you to grow both personally and professionally. Additionally, you will have the opportunity to mentor and guide Help Desk Technicians, sharing your knowledge and expertise to help them develop their skills and advance in their careers within our organization.

Why Work at VTC Tech?

A Supportive and Inclusive Work Environment: As a small, family‑owned business, we treat every employee highly. Our predominantly remote work environment ensures flexibility and work‑life balance, while our daily virtual open offices foster a collaborative and engaging culture.

Commitment to Excellence: We are dedicated to delivering high‑quality results for our clients and hold each other accountable to produce work we can all be proud of. As we aim to more than double our current client base, we are creating numerous opportunities for career advancement across all departments.

Comprehensive Benefits: VTC Tech offers a base level of dental, medical, and vision insurance at no cost to employees and their families. Our remote…