Vice President; Executive Support Services

Position: Vice President (Executive Support Services)
Location: New York

Position Information Hiring Manager:

Director Department:

Technology Solutions Department Overview The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout.

Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities The Vice President will provide white-glove technology support to the Firm’s Co-CEOs, Co-Presidents and their administrative teams with end-to-end ownership of the technology experience. The role requires discretion, technical expertise, a highly hands-on and service-oriented approach, executive presence and composure, as well as close coordination across Human Resources, Information Security and external vendors.

Responsibilities include, but are not limited to:

Serving as the dedicated technology lead for the Co-CEOs, Co-Presidents and their administrative teams, providing seamless, proactive and highly personalized hands-on technology support in offices, residences, during travel and at other approved locations with secondary responsibility for supporting senior executives and their administrative teams

Owning executive technology incidents and requests through resolution, from routine device, software, connectivity and account issues to more complex technology needs, engaging internal and external resources as necessary while maintaining end-to-end accountability

Anticipating executive management’s technology needs by ensuring readiness for leadership and Board activities, travel, major events and other time-sensitive business needs

Managing and supporting executive devices, applications, accounts and credentials across locations, including device setup and maintenance, software and operating system updates, troubleshooting, password and access support and occasional retrieval of historical emails, files and other highly-sensitive work entrusted to the role Tracking service performance and recurring issues, addressing root causes with TS and reporting significant trends and escalations to TS leadership

Representing executive needs in technology projects, migrations and security changes; coordinating testing, training and support to minimize disruption

Safeguarding executive devices, accounts, communications, access and confidential information in line with Firm security standards and controls while balancing executive urgency with Firm policy

Serving as a trusted advisor to the Co-CEOs and Co-Presidents, advocating for their needs within TS and communicating proactively during significant incidents and changes

Managing executive technology vendors, equipment and services, including vendor performance, escalation and standardization

Candidate Requirements Qualifications &

Experience:

Bachelor’s degree in information technology, computer science, business or a related field is required
10+ years of experience in technology support, workplace technology or IT service delivery

Demonstrated experience providing direct support for CEOs and other executive management / C-Suite executives

Maintains confidentiality to the highest degree and discretion in all circumstances

Strong working knowledge of Microsoft Windows, iOS, Microsoft 365, Outlook, Teams, mobile technology, endpoint management, identity and access management, networking, remote access and multifactor authentication

Experience supporting laptops, mobile devices, printers, home-office environments, collaboration platforms and executive travel technology

Demonstrated ability to manage complex incidents across multiple technical teams and maintain ownership through resolution

Experience developing operational procedures, support…