Senior Director, AI-Driven Technical Support; Hybrid/Remote
Austin, Travis County, Texas, 78716, USA
Listed on 2026-11-06
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IT/Tech
IT Support, AI Engineer (Applied/Software)
Zendesk in the United States seeks a Senior Director to lead Technical Support, shaping strategy, building a strong leadership team, and guiding transition of human agents to AI-aligned proactive work.
You will balance AI automation with expert human support, define metrics, partner across functions, and drive global capacity planning. This role requires 15+ years of leadership and experience in large SaaS environments; base salary ranges $174k–$260k plus incentives.
We invite applications for the Senior Director, AI-Driven Technical Support (Hybrid/Remote) position located in Austin, TX, United States.
Our team is growing, and we are hiring a Senior Director, AI-Driven Technical Support (Hybrid/Remote) in Austin, TX, United States.
This opening is for the Senior Director, AI-Driven Technical Support (Hybrid/Remote) role .
We are seeking a motivated Senior Director, AI-Driven Technical Support (Hybrid/Remote) to join Ultimate.ai in Austin, TX, United States.
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