Technical Project Engineer
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 73301, USA
Listed on 2026-11-07
Austin, Travis County, Texas, 73301, USA
Listing for:
Hireframe
Full Time, Remote/Work from Home
position Listed on 2026-11-07
Job specializations:
-
IT/Tech
IT Consultant, Technical Support, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go‑live experience for clients.
Duties and Responsibilities- Lead full‑cycle implementation projects (typically 30–90 days) from kickoff through go‑live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go‑live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
- Strong problem‑solving and systems‑thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
- Strong English communication skills (fluent required)
- Confident leading client‑facing calls, workshops, and training sessions
- Customer‑focused, empathetic, and solution‑oriented approach
- Ability to work independently in a remote, cross‑functional environment
- Strong documentation skills and ability to translate technical work into clear processes
- Experience designing or managing backend workflows for operational processes.
- Familiarity with automation testing and data extraction from PDFs or other structured documents.
- Experience working in startup or remote operations environments.
- Exposure to HIPAA‑compliant processes or healthcare operational workflows.
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
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