Help Desk Technician – St. Albans

Job Type: Full Time

Job Salary: $45000 - $60000

VTC Tech is a leading Managed Services Provider (MSP) dedicated to delivering exceptional IT solutions to our clients. Since 1999, we have been at the forefront of providing expert IT support, helping hundreds of businesses enhance productivity and profitability by seamlessly integrating IT into their operations. What truly sets us apart as an employer is our commitment to creating an exceptional workplace for our team.

As a Help Desk Technician working out of our Saint Albans, Vermont office, you will play a crucial role in providing technical assistance and support to our clients. Your responsibilities will include:

• Providing end-user support and troubleshooting for hardware, software, and network connectivity issues.
• Troubleshooting and supporting Microsoft 365 applications.
• Performing Active Directory administration tasks such as user management and permissions.
• Resolving email flow issues and assisting with email configuration.
• Installing, upgrading, and configuring software and applications.
• Conducting routine maintenance tasks and updates.
• Coordinating with third‑party vendors to resolve complex customer issues.
• Documenting solutions and maintaining detailed records of support activities in the Connect Wise ticketing system.

• 2+ years of experience in a help desk or technical support role, preferably in an MSP environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with Microsoft 365 applications and Active Directory administration.
• Strong problem‑solving skills and ability to prioritize tasks effectively.
• Excellent communication and customer service skills.
• Technical certifications (such as CompTIA A+, Network+, or Microsoft certifications) are a plus!

At VTC Tech, we believe in investing in our employees’ career growth. As a Help Desk Technician, you will have the opportunity to advance your skills and knowledge in IT support. You will work alongside experienced IT professionals who will mentor and guide you as you expand your technical expertise. We encourage continuous learning and offer opportunities to participate in workshops, webinars, and industry conferences to stay updated with the latest technologies and best practices in IT support.

Whether you aspire to specialize in specific IT domains or advance into leadership roles, we are committed to helping you achieve your career goals.

A Supportive and Inclusive Work Environment: As a small, family‑owned business, we treat every employee highly. Our predominantly remote work environment ensures flexibility and work‑life balance, while our daily virtual open offices foster a collaborative and engaging culture.

Commitment to Excellence: We are dedicated to delivering high‑quality results for our clients and hold each other accountable to produce work we can all be proud of. As we aim to more than double our current client base, we are creating numerous opportunities for career advancement across all departments.

Comprehensive Benefits: VTC Tech offers a base level of dental, medical, and vision insurance at no cost to employees and their families. Our remote employment model supports flexibility, while our on‑site technician roles provide hands‑on opportunities for those who prefer it.

Open Communication and Transparency: We value open communication and transparency. Our frequent company “town halls” provide employees the opportunity to engage directly with ownership and decision‑makers, ensuring everyone’s voice is heard.

Remote Work Eligibility: Employees will start in the office for…