Sr. Meeting Technology Manager - Remote

Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

This position is fully remote, with flexibility to work from anywhere in the U.

The Senior Meetings Technology Manager oversees the meetings management technology and the build out of registration and attendee management tools for each meeting's requirements. As the system administrator for meeting related SaaS platforms, this role provides technical support, drives issue resolution, manages relationships with technology providers, and collaborates across internal teams to ensure efficient, related SaaS platforms. On the individual meeting level, this role evaluates meeting requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences.

With an eye for continuous improvement, this role will also recommend process and feature enhancements to drive efficiencies and improve quality.

Manage Meetings Management Technology & Platform Support

• Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or ‑user experience‑ issues.
• Manages training, user access, data storage & obfuscation process.
• Implements meeting technology roadmap, integrations and platform strategy.

(Registration Websites & Lead Attendee Management Processes)

• Oversee standard templates, attendee data workflows, reporting, system configuration, credit card processing, and meeting communication processes.

(Design and Optimize Attendee Experience)

• Build and maintain meeting-level registration sites and mobile apps.
• Create on-brand, intuitive registration pages and attendee touchpoints.

Manage Supplier & Technology Provider Relationships

• Partner with technology vendors to support platform needs, resolve issues, escal... evaluate new capabilities, and ensure services align with organizational requirements.

(Drive Innovation, Continuous Improvement & Cross Functional‑Support)

• Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high-quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement.

Candidate Qualifications

• Bachelor's Degree
• Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
• 7 - 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Bonus:
  Project management or Agile/Scrum familiarity.
• Knowledge and understanding of EIC's Accepted Practices Guidelines for meeting planning (or similar).
• Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
• Hands‑on experience building registration websites and mobile apps (basic advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness)
• QA & UAT:
  Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
• Exposure to accessibility, translation/localization, and global data privacy requirements
• Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
• Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX
• Prior vendor/technology provider management: troubleshooting, SLAs, roadmap..., Track record of process improvement and change management (documenting SOPs, versioning templates,…