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Senior Escalation Engineer - Remote

Remote / Online - Candidates ideally in
Phenix City, Russell County, Alabama, 36867, USA
Listing for: Octave
Full Time, Remote/Work from Home position Listed on 2026-11-08
Job specializations:
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR

Job Description & How to Apply Below

Position: Senior Support Escalation Engineer - Remote

Octave is seeking a Senior Support Escalation Engineer to provide world‑class technical support for our SaaS products from a remote location, with eventual on‑call rotations. You will collaborate with professional services, product management, and engineering to resolve escalations and drive continual improvement.

Ideal candidates have 3+ years in escalation roles, strong Linux/Windows admin skills, Python/Jython and Java experience, and familiarity with cloud deployments on AWS/Azure.

The following opening is for a Senior Support Escalation Engineer
- Remote with Octave.

We would love to welcome a new Senior Support Escalation Engineer
- Remote to our organisation in Madison, AL, United States.

For the Senior Support Escalation Engineer
- Remote position at Octave, we are reviewing applications now.

Step into the Senior Support Escalation Engineer
- Remote role at Octave in Madison, AL, United States and grow with us.

Position Requirements

10+ Years work experience
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