Marketing Program Manager​/Customer Data​/Remote

One of the country's largest retail companies is searching for a Technical Program Manager to join their marketing technology team and lead marketing analytics initiatives related to direct mail, app push, email. In this role you will be the face of the client for marketing suppliers, coordinating with marketing vendors and partnering with Product, Engineering, Architecture, Marketing, and business leaders to keep every workstream on scope, on schedule, and on budget.

You will also apply Claude and other AI tools for road mapping and other capabilities.

This is a remote position with PST hours. It is 9 months to start with a great chance to extend long term.

• As part of marketing transformation program, will lead customer data initiatives, evaluating how they're engaging with customers, and updating customer data in their new customer data platform (store transaction data, customer spend data, call center data).
• Align marketing vendors on scope, timelines, and handoffs, track their deliverables and milestones, and hold them to contractual commitments
• Own the integrated project plan, covering scope, schedules, milestones, budgets, resources, and dependencies across multiple work streams
• Anticipate risks, issues, and dependencies, clear blockers, and elevate critical items to leadership
• Facilitate technical solution planning by clarifying requirements, weighing approaches, and estimating level of effort with Product, Engineering, Architecture, and vendors
• Run program governance by tracking milestones and KPIs, maintaining status and risk reporting, and keeping program leadership and stakeholders informed
• Monitor labor, software, and vendor spend against budgets and forecasts, and raise financial risks early
• Use approved AI tools to speed up planning, status reporting, and documentation, and support AI‑enabled marketing capabilities on the new CDP

• Proven track record leading complex technical projects from concept to completion, delivering at scale across multiple work streams
• Strong leadership of cross‑functional teams, vendors, and stakeholder expectations, with clear status reporting for team, leadership, and executive audiences
• Experience coordinating multiple external marketing vendors, monitoring deliverables, and making sure contractual obligations and milestones are met
• Skill in identifying, assessing, and mitigating project risks and issues to limit business impact
• Experience tracking budgets, monitoring forecasts, and managing resource allocations, including working knowledge of Clarity PPM for resource management, timesheets, and forecasting
• Hands‑on Agile (Scrum) delivery experience, including sprint planning, backlog prioritization, dependency tracking, and release planning, and aligning multiple Agile teams and vendors around shared goals
• Experience coordinating requirements, design, development, testing, deployment, and production support, while upholding quality standards through testing and validation
• Understanding of Mar Tech platforms, marketing workflows, and customer engagement technologies, including customer data platforms
• Comfort using AI tools to improve program delivery, plus familiarity with how AI supports personalization and customer data use in marketing
• Ability to track scope and dependencies at the epic and story level in Jira, and to maintain plans, status, blockers, and technical documentation in Confluence
• Understanding of retail business processes, merchandising, customer engagement, and omnichannel operations

• 5+ years in technical program or project management
• Experience with customer data platforms or large‑scale data platforms
• Domain knowledge in marketing, loyalty, or eCommerce
• Certifications such as PMP, SAFe,…