Support & QA Specialist, Tax; Remote

This role is fully remote, open to candidates based anywhere in the United States outside New York, with a preference for the Pacific or Mountain time zones.

At Filed, we believe in radical transparency. Everything is open: company finances, team salaries, stock options, anonymous team feedback. That extends to how we talk about this job. So instead of a list of perks, we'll start with what's genuinely hard about it, then tell you why it might be the best move you'll make.

Bugs don't arrive with instructions. A customer tells you "it didn't work." Your job is to work out exactly what they did, with which return, in which tax software, and make it happen again on your own screen. If you can't reproduce it, engineering can't fix it. Your ticket is the fix's starting point. Engineers will build from what you write.

Vague steps mean days of back and forth while a firm waits. You'll need to be precise every time. The pace is fast. Our customers are tax firms in their busiest weeks. When something breaks, they need an answer today, and a workaround while the real fix is built. It isn't fixed until you've checked. You'll retest every fix before telling a customer it's resolved, and you'll recheck after releases that nothing else broke.

You'll sit between customers and engineering. Few roles see both sides this clearly. You'll learn how real firms use tax software, and how software actually gets built. Your work ships. A bug you reproduce on Monday becomes a fix every firm on Filed benefits from. A workaround you find saves a firm hours the same day. You'll grow as fast as we do.

Filed is adding millions of dollars of revenue every quarter, and the support and QA function is still small. People who start here move into QA, product and engineering-adjacent roles. We've raised $17.2 million to date, led by Northzone, and we work with tax firms across the country, from regional practices to some of the biggest names in the profession.

• Reproducing customer‑reported issues step by step, inside Filed and the tax software firms already use
• Writing clear, complete Linear tickets with exact steps, expected versus actual results, screenshots and sample data, so engineers can act straight away
• Answering customer tickets quickly and clearly in our support inbox
• Troubleshooting technical issues and finding workarounds that keep firms moving
• Verifying fixes before they go back to the customer, and regression testing after releases
• Spotting patterns across tickets and flagging them before they spread

• Hands‑on QA or software testing experience: you've reproduced bugs and written them up for an engineering team
• Customer support experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk
• A tax background, either at a tax or accounting firm, at a tax software company, or preparing returns yourself. You don't need to be a preparer, but you should know your way around a return.
• Familiarity with at least one major tax platform, such as CCH Axcess, Ultra Tax, Lacerte, Pro Connect, Drake or Go System
• Bonus if you've used Linear or Jira, browser developer tools or screen recording to capture issues

• Methodical: you change one thing at a time until you find what breaks
• Clear writing: your tickets and replies leave no room for confusion
• Curious: you want to know why something broke, not just that it did
• Calm and patient with customers who are under deadline pressure
• You take ownership and follow a problem through to the fix

• People who enjoy hunting down a problem more than answering the same question twice
• Support professionals who want to move…