Information Technology Programmer Analyst P11; Core Infrastructure Services

This position serves as a Tier 2 IT Service Management (ITSM) Analyst responsible for facilitating enterprise-level technical calls, managing major incidents, supporting change and problem management processes, and ensuring effective communication and coordination across technical teams. The position provides advanced technical analysis, conducts investigations into service disruptions, and supports statewide IT operations that impact public-facing services and internal State of Michigan (SOM) systems.

For additional information, please see the links below:

• Position Description
• The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

The State of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested.

This position may be eligible for a sign-on bonus up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

No specific type or amount is required.

Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

OR

Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

To be considered for this position you must:

• Attach a detailed resume and cover letter.
• If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.  for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on the National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.

Certain positions may require certification in specific information technology programs.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/Informat

All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results…