Sr Systems Analyst - Remote

Location:

Remote

Duration: 6-12 months

• Preparation and documentation for testing
• Identifying issues and potential solutions, managing defects, troubleshooting of issues
• Supporting and monitoring production software releases

Experience with the following:

• Prepare and maintain documentation that defines operational procedures, describes client requirements, and shares relevant analysis outcomes with internal and external stakeholders
• Participate in functional and technical design discussions for new features and system changes
• Validate new Web UI and Services processes
• Prepare test plans and build appropriate test cases
• Perform analysis and document results
• Manage defect resolutions, warranty releases
• Propose enhancements and process improvements
• Support deployments with smoke testing in multiple environments
• Volume, performance, regression testing as required
• Conduct necessary testing and in-depth business analysis to find and resolve any potential issues prior to deploying into the production environment.
• Constructively present testing results and propose adjustments that will improve results for our clients/vendors and strengthen our ongoing partnership.
• Monitor, audit, and report on the processing of newly implemented trading partners to confirm their successful transition to the production environment.
• Partner with other IT teams for process improvements
• Monitor the production client setups and proactively prioritize, communicate, and resolve any process or system issues.
• Partner with other IT teams to implement enhancements and defect fixes.
• Partner with other IT teams to find and eliminate errors.
• Build and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts
• Support Manager with team goals and corporate strategies as well as assist with the training and coaching of other staff
• IVR and Contact center experience.