Senior Application Analyst - Epic Client Systems Administrator; Remote

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

HealthIT Epic Client Systems

Supports Epic ECSA technologies independently, including day-to-day operations, break/fix, configuration, maintenance, upgrades/updates, documentation, and on-call rotations. This position is a Senior Epic Client Systems Administrator (Sr. ECSA) on the Epic Client Systems team, supporting Epic's Web & Service server technologies across Vanderbilt Health's enterprise Epic environment. The role supports the full range of ECSA Web & Service technologies - Interconnect, MyChart, Web BLOB, Business Continuity Access (BCA), Epic Print Service (EPS), and Hyperspace Web - along with the broader ECSA portfolio, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, Epic Care Link, Welcome Web, Care Everywhere, and related ECSA technologies.

Supporting these broader ECSA technologies is a regular part of this role, and an experienced ECSA is expected to know them. Strong Interconnect experience is important in this role, as is the ability to support all the Web & Service technologies. This role joins the team's on-call rotation and carries a significant share of weekly/monthly Epic Special Updates (SUs) and Epic upgrades, and requires strong organization and documentation skills.

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Note:

This role is available for remote work from most US locations)

• 3+ years of Epic experience - specifically, hands-on Epic Client Systems Administration / Web & Service server experience in a production, enterprise Epic environment
• At least two (2) current Epic ECSA certifications
  - see the certification list below. Certifications must be current and in good standing.
• Strong Epic Interconnect experience - administering, building, monitoring, and troubleshooting production Interconnect
• Experience with, and ability to support, the full range of ECSA Web & Service server technologies (
  Interconnect, MyChart, Web BLOB, BCA, EPS / Epic printing, Hyperspace Web
  ) and related ECSA technologies, including Hyperdrive Local and Epic Satellite - this role supports all of them, not a single product
• Experience with Epic upgrades and weekly/monthly Special Updates (SUs), including build, testing, and validation
• Experience using Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments
• Support the on-call rotation and scheduled evening/weekend SU and upgrade work
• Experience troubleshooting Windows Server / IIS-hosted Epic Web & Service components, certificates, and connectivity
• Strong organization skills - able to manage multiple concurrent tasks and deadlines, track work accurately, and follow through
• Strong documentation skills and experience working under formal change management
• Bachelor's degree - Required

• Additional Epic ECSA certifications beyond the two required
• MyChart administration experience
• API experience with Interconnect - testing and calling Interconnect services (e.g., REST/FHIR)
• Experience making API calls to Kuiper and System Pulse
• Splunk experience - searching and…