Service Desk Specialist; Fully Remote

• The Service Desk Specialist provides Tier 1 support for desktop, software, and peripheral issues.
• This role works directly with clients to ensure efficient problem resolution and high satisfaction.

Responsibilities:

• Provide direct support and manage client IT systems in line with SLAs.
• Update support tickets and maintain 80% billable rate.
• Communicate professionally and set expectations with clients.

Skills &

Qualifications:

• Foundational knowledge of IT infrastructures, Microsoft OS, and networking.
• 1-3 years of IT support experience and relevant certifications are desirable.

Network Coverage is a US-based IT services company providing managed support solutions. The company focuses on remote contractor support and maintaining high client satisfaction through effective problem resolution.

Step into the Service Desk Specialist (Fully Remote) role at Network Coverage in United States and grow with us.

We are looking to fill the Service Desk Specialist (Fully Remote) position at Network Coverage in United States.