L2 Support Engineer Remote

L2 Support Engineer - 12 month contract - Remote | US hours Global Full Time 15 Nov 2026 Start Date 15 Nov 2027 End Date R35,000 Monthly

This is a 12-month contract position for an L2 Support Engineer for a well established Cloud based MSP, working on a full-time remote basis aligned to US hours. The role focuses on delivering second-level technical support for enterprise environments, emphasizing desktop, network, and server infrastructure.

• Provide advanced troubleshooting and resolution for Windows desktop and server environments
• Manage and support Microsoft 365 services including user accounts, security, and collaboration tools
• Administer Active Directory, implement Group Policy, and handle related identity management tasks
• Diagnose and resolve TCP/IP, DNS, and broader network connectivity issues
• Perform Windows server administration including maintenance, updates, and configuration
• Escalate and collaborate with higher-level teams on complex incidents while maintaining detailed documentation

• Solid understanding of networking, TCP/IP, DNS, and WINS
• Experience with Office 365 and cloud technologies is a plus
• Ability to work effectively both independently and as part of a team
• Excellent communication and interpersonal skills
• Critical thinking along with excellent troubleshooting skills

• MS 365
• Windows 11 desktop support
• Active Directory / Group Policy
• TCP/IP / DNS / Network Troubleshooting
• Windows server administration
• English

• Microsoft Azure
• Remote Desktop Services
• ITIL

We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

MS 365 Required Windows 11 desktop support Required Active Directory/Group policy Required TCP/IP / DNS / Network Troubleshooting Required Windows server administration Required Microsoft Azure Optional Remote Desktop Services Optional ITIL Optional 2026 © Supportwave

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