ServiceNow IT Business Analyst

Our client is searching for an IT Business Analyst with Service Now experience for a temp-to-perm position that can be worked remotely.

All candidates must work directly for TEKsystems on a W2 basis before converting to full‑time employment.

Description

The Service Now Product Manager/Business Analyst serves as the primary liaison between business stakeholders and the Service Now platform team, ensuring platform capabilities align with organizational objectives, operational needs, and regulatory requirements. This role is responsible for gathering, documenting, analyzing, and validating business requirements; translating requirements into actionable user stories and platform enhancements; and driving successful delivery of Service Now solutions.

The analyst collaborates closely with product owners, developers, administrators, and business leaders to optimize platform performance, improve user adoption, and support strategic initiatives across IT and business operations.

Key responsibilities include facilitating requirements gathering sessions, creating process documentation and workflow diagrams, managing backlogs within Agile frameworks, coordinating User Acceptance Testing (UAT), monitoring platform performance and customer satisfaction metrics, and ensuring alignment with IT governance, cybersecurity, asset management, audit, and compliance objectives. The successful candidate will possess a strong understanding of the Service Now platform, business process analysis, Agile methodologies, and IT service management practices, along with excellent communication and stakeholder management skills.

Our client is in the financial industry and pay will be based on experience.

This is a Contract to Hire position based out of Dallas, TX.

The pay range for this position is $41.00 - $49.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Dallas, TX.

This position is anticipated to close on Nov 20, 2026.

This is a fully remote position.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate…