Remote Technical Support Specialist

Remote Technical Support Specialist, 24/7 Operations Center

We are hiring Remote Technical Support Specialists for our 24/7 operations center. You review alerts, camera footage and vehicle data to confirm what has happened, check navigation data against real-world conditions and help disabled vehicles recover. The work suits calm, precise people who make sound decisions quickly.

• Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escal
• Respond to security alerts involving the vehicle
• Validate navigation data against real-world road conditions
• Identify recovery options for disabled or weather-affected vehicles
• Flag hazards involving vulnerable road users and emergency vehicles
• Take escalations from first-line specialists and route safety events to the emergency response team

• Sustained attention and fast anomaly spotting across live video and vehicle data
• Decisiveness under ambiguity on safety-critical calls in varied conditions
• Spatial reasoning and strong knowledge of road rules and traffic controls
• Strict procedural discipline and consistent execution of procedures
• Calculated, structured decisions; communication is internal and data-driven

• Live in commuting distance to the North Lauderdale, FL office
• 1+ year of analytical, technical, traffic or safety operations experience
• Strong attention to detail and comfort with long screen-based monitoring
• Sound, fast decisions on safety-critical events with incomplete information
• Able to work rotating 24/7 shifts and pass a background check