Tier 3 Help Desk​/IT PM​/TAM

We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist, your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred.

This is a remote position, but candidates must be located in the Saint Louis area.

• Managing technical projects and implementations
• Working with and mentoring junior technicians through more complex tickets
• Triaging ticket importance and escalation
• Ensuring that our clients have the best support experience on the planet

• Microsoft Office 365
• Microsoft Active Directory
• Microsoft Azure
• Microsoft Share Point
• Microsoft Exchange
• Firewalls
• Switches
• Routers
• Network Cabling
• Networking fundamentals (DNS, DHCP, VLAN’s, etc)

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

• 8-hour shift
• Monday to Friday

• Mid-Senior level

• Full-time

• Project Management and Information Technology

• Staffing and Recruiting