Senior Service Desk Lead — Remote & Hands-On Mentor
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IT/Tech
Job Description & How to Apply Below
Business Wire is seeking a Senior Service Desk Lead to own complex incidents, mentor a team, and drive improvements across Windows, macOS, M365, and identity platforms. The role combines hands-on technical work with leadership responsibilities to raise service maturity.
You will coordinate major incidents, manage on-call escalations, and partner with Infrastructure, Security, and Engineering to deliver top-tier support. A strong emphasis on documentation and customer service is required.
Are you ready to take on the Senior Service Desk Lead — Remote & Hands-On Mentor role at Business Wire?
The following opening is for a Senior Service Desk Lead — Remote & Hands-On Mentor with Business Wire.
Our organisation is growing, and we are hiring a Senior Service Desk Lead — Remote & Hands-On Mentor in OR, United States.
This opening is for the Senior Service Desk Lead — Remote & Hands-On Mentor role at Business Wire.
Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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