Senior Technical Support Engineer, Integration

Job Category:
Client Support

Location:

US
- California
- Remote | US
- Oregon
- Remote

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe.

Due to contractual obligations with FedRAMP, US Citizenship is required.

Pega is changing the way the world builds software. The Technical Support Engineer (TSE) is a key technical role within Global Client Support (GCS) and the first point of contact to customers to address issues. This position develops client satisfaction and loyalty by providing superior support services for Pega’s products. The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our clients’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

• Provide exceptional client support and relationship management.
• Respond promptly to the customer, client support, and engineering inquiries to handle and resolve client issues
• Work with field engineers to assist on-site teams in resolving complex issues
• Become a subject matter expert in product functionality and use to drive customer-based Solutions

• Experience working with J2EE Application Servers (preferably Web Sphere, Web Logic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Independent thinker, but good team player
• Excellent client relations skills and organization skills
• Ability to work in a flexible, team environment
• Strong analytical and problem-solving skills
• Ability to identify, propose and implement Solutions

• Strong analytical, troubleshooting, and problem-solving skills.
• Hands-on experience with Core Java, JSP, Servlets, and JDBC
• Strong understanding of object-oriented programming concepts, including multithreading, exception handling collections, and file systems
• Ability to participate in on-call and on-duty rotations as needed
• Experience working with REST, SOAP, and JMS technologies and protocols
• Experience with cloud based technologies and container orchestration platforms, particularly Kubernetes, is preferred

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Base salary range for this role is 84, USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

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