Managed Services - Senior - IT Product Consultant

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day‑to‑day delivery, governance, and continuous improvement of large‑scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client‑facing initiatives, and ensuring operational excellence across applications and platform services.

This role is ideal for a hands‑on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization.

• Serve as an IT Product / Project Manager for client‑facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady‑state operations.

• Support the end‑to‑end delivery of managed IT services
• Act as the day‑to‑day PMO for assigned work streams, initiatives, or service components within larger engagements.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
• Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.

• Prepare and deliver status reports, dashboards, and operational reviews.
• Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
• Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.

• Coordinate cross‑functional and cross‑geography teams, including onshore, offshore, and third‑party providers.
• Take the lead on delivery tasks, documentation, and best practices.
• Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.

• Identify opportunities for process optimization, automation, standardization, and tooling improvements.
• Support transformation initiatives such as cloud adoption, Dev Ops enablement, ITSM optimization, and AI‑assisted operations.
• Contribute to service transition activities, runbook development, and operational readiness.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands‑on experience managing complex IT initiatives in a services or operations‑oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

• Experience in managed services or long‑term outsourcing engagements.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
• Experience with ITSM and delivery tools such as Service Now, Jira,…