Remote Technical Support Engineer; L1 AI Infra
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IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Runpod is seeking an experienced Technical Support Analyst (L1) to own the L1 ticket queue and provide technical and non-technical assistance to customers. You’ll escalate to L2 when needed, maintain ticket quality, and help build a reliable, scalable support process.
The role requires strong problem-solving, shell scripting, Python, SQL experience, and excellent communication. Weekend availability and a background check are part of the requirements.
Consider building your career as a Remote Technical Support Engineer (L1) – AI Infra at Runpod.
We appreciate your interest in this position.
Join Runpod and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Technical Support Engineer (L1) – AI Infra role at Runpod, based in OR, United States.
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