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Remote IT Service Desk Engineer; Tier 1

Remote / Online - Candidates ideally in
Irving, Dallas County, Texas, 75014, USA
Listing for: New Charter Technologies, LLC
Remote/Work from Home position Listed on 2026-11-10
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR

Job Description & How to Apply Below

Position: Remote IT Service Desk Engineer (Tier 1)

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt remote IT support, resolve end-user issues, and support client-specific applications while maintaining documentation.

You will manage tickets with Connect Wise PSA, use IT Glue for records, and collaborate with a distributed team. The role is remote with potential for in-person interviews; MSP experience is a plus.

We are looking to fill the Remote IT Service Desk Engineer (Tier
1) position at New Charter Technologies, LLC in TX, United States.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Remote IT Service Desk Engineer (Tier
1) role in the description above.

We appreciate your interest in this position.

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