Montreal Remote) Bilingual Automotive Sales Specialist - Training and Implementation

Position: (Montreal Remote) Bilingual Automotive Sales Specialist - Training and Implementation
Company Name:  PBS Systems

Job Location:

Remote - Montreal area

Job Type:  Full-time, Permanent

No. Openings:  01

Job Requirement(s):  Bilingual (FR/EN);
Travel within North America approx. 2 weeks per month

Internal

Job Title:

DTO Bilingual Trainer– Sales

Reports To:

Team Lead, DTO Sales

Version française ci-dessous

You bring the automotive sales experience — we teach the software.

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

As a  DTO Bilingual Trainer – Sales , you will deliver expert training and support to new and existing customers in the Sales module of our Dealer Management Software. You will primarily conduct virtual training sessions, in  English and French , to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person.

This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

Job Responsibilities:

Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions
-focused relationships to ensure customer needs are met or exceeded

Independently manage and deliver all assigned training sessions within primary silo

Become an independent install resource

Develop a thorough understanding of PBS software and related training processes

Respond promptly to internal and external training requests

Gain proficiency in data entry and other key operational tasks

Stay up-to-date and understand process documentation as departmental processes evolve

Share knowledge across silos and contribute to team learning and development

Take the initiative to expand product knowledge and participate in cross-training opportunities if possible

Support a collaborative and positive team environment

Perform other duties and responsibilities as assigned

MUST HAVE

Skills:

Fluent in French and English (speaking, reading, writing)

1-2 years’ experience in a car dealership environment, with a focus in Sales

Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!

Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it) and full drivers' license are required

Additional

Skills:

Excellent communication skills, including presentation and public speaking

PBS software experience is a strong asset

Experience facilitating in-person and virtual training session is a strong asset

Strong problem solving and troubleshooting skills

Effective time management and organizational skills

Ability to multitask and prioritize

Outstanding documentation abilities

High school diploma

What we offer:

Professional Development  – Continuous training, industry certifications, and clear…