Implementation Consultant

Permanent, fully remote position in North America.
Help logistics businesses transform their operations with software they'll actually love.
Expected base salary: $80,000-$110,000.
Carton Cloud is an Australian-based SaaS company building market-leading Warehouse and Transport Management software for logistics and supply chain businesses across ANZ and North America. With 600+ customers across Australia, New Zealand, and North America, we're on a mission to give logistics businesses back the resource they value most - time. Our software removes complexity, reduces risk, and helps customers run better operations every single day.
The Opportunity  We're looking for an Implementation Consultant to join our growing North American team. This is a hands-on, customer‑facing role where you'll take newly signed customers through their entire onboarding journey, from initial discovery through to a confident, capable go-live.
What makes this role genuinely interesting is the intersection of operational logistics knowledge and modern software. You need to know what it's actually like inside a warehouse (the language, the pressure, the workflows) and be able to translate that into a platform configuration that works for each customer's unique operation.
As Carton Cloud continues to expand across North America, this role is part of building something meaningful. You'll work closely with Sales, Customer Success, and our Integrations team, feeding market insights back into the product and shaping how we onboard customers t You'll Own   Manage end-to-end implementations for North American customers, building and maintaining structured implementation plans that keep processes on track and customers informed
Design workflows that match each customer's operational reality, configuring Carton Cloud to fit how they actually work
Deliver remote training to customers and their teams, building capability that lasts beyond go-live
Support basic integration builds alongside our Integrations team, helping customers connect Carton Cloud to their existing systems
Troubleshoot configuration issues and provide structured problem-solving throughout the implementation lifecycle
Feed customer insights back to Product, Sales, and Support to improve our approach and the platform over time
What We're Looking For   Super-user level experience with at least one of WMS, TMS, or OMS software
Direct experience working in or managing warehouse or transport operations - you've been on the floor and you understand the language
A track record of training or implementing software in a logistics or supply chain context, whether as an implementation consultant or as a hands-on super-user
Strong communication and presentation skills - you're comfortable running structured training sessions on camera and engaging customers clearly across timezones
Curiosity about technical concepts with a desire to understand how systems connect and be ready to grow in this area
Spanish language skills are highly desirable for our North American market
What's in it for You   Base salary range: $80,000 - $110,000
Wellness allowance and Work From Anywhere flexibility
Back2

Base: our annual global team event that brings the whole company together (ask us about Japan)
Extensive parental leave policy
Home office setup support and wellness allowance
Four weeks paid annual leave
Health insurance benefits
About Carton Cloud  Carton Cloud is an easy-to-use 3PL (TMS) transport management system and (WMS) warehouse management system that enables logistics companies to Do More With Less.
Our mission is to transform the logistics industry through end-to-end simplicity, and to provide our clients with a better quality of life by identifying and solving pain points within our organisational processes.
We've helped over 400 logistics companies grow and prosper without the headaches. As we expand into the global market, there has never been a better time to join!