Systems Analyst Engineer - Servicenow

Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The role focus is in Service Now of HRSD (HR Service Delivery) and will work closely with the ITSM team. We are working towards merging instances with so many opportunities to support that effort and expand knowledge across the Service Now suite.

Join us at a pivotal time as we advance our Service Now HRSD capabilities while collaborating closely with our ITSM partners to create a more unified, seamless experience across the organization. With an active initiative to merge multiple Service Now instances, this role provides a unique opportunity to influence platform strategy, support large-scale transformation efforts, and broaden your skill set across the full Service Now ecosystem.

In the role, you will:

• Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.
• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Education Bachelor's Degree Computer Science or related field of study required Equivalent experience may be accepted in lieu of a degree Experience Knowledge or education in systems engineering or system administration 0-1 year required

Proficient in administering enterprise systems and platforms. Solid understanding of networking concepts, firewalls, and load balancers. Solid understanding of data structure and database systems. Intermediate scripting and automation skills to streamline operational tasks. Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments. Ability to analyze and troubleshoot complex system and application issues. Experience with system monitoring tools and interpreting performance data.

Understanding of system security concepts and the implementation of security-leading practices. Effective collaboration and communication skills across technical and non-technical teams.

M-F Eastern business hours required Hybrid includes at least 1x weekly onsite in office Remote work requires stable, secure, quiet, compliant workstation

Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,836.80 - $89,762.40/Annual Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is…