IT Help Desk Support Analyst

Accuserve operates within the managed repair services industry, focusing on streamlining and humanizing the repair and claims experience for individuals facing urgent property restoration needs. The organization addresses the challenge of fragmented and impersonal service by providing an integrated community of claims and restoration experts committed to delivering a unified and compassionate support system.

The IT HELP DESK SUPPORT ANALYST I role is designed to provide frontline technical assistance to staff across all supported applications and systems. This position is responsible for diagnosing and resolving hardware, software, and user access issues, contributing to application-related projects, and enhancing IT service processes. The role ensures smooth technology operations that support the organization’s broader mission.

• Provide responsive support and troubleshooting for company applications and systems.
• Identify root causes of technical issues and implement effective solutions.
• Act as a liaison between staff and the IT department for issue resolution.
• Document solutions to facilitate knowledge sharing.
• Participate in an on-call rotation to support after-hours needs.
• Manage user accounts and permissions across software platforms and Active Directory.
• Install and configure hardware and software, including maintaining imaging solutions.
• Research and implement software updates and improvements.
• Collaborate on application projects and recommend new technology purchases.
• Provide training and orientation to new staff and department members.
• Cross-train with related IT teams and perform additional duties as required.

• Associate degree in computer science or related field, or equivalent experience.
• Experience in technical support or help desk environments preferred.
• Proficiency with Windows 10 and 11 operating systems.
• Familiarity with Microsoft Office Suite, Exchange, Outlook, and administration tools.
• Knowledge of Active Directory, Group Policy, domain administration, and user maintenance.
• Ability to configure PCs, laptops, tablets, printers, scanners, and mobile devices.
• Understanding of VPN, remote access, terminal server support, and LAN.
• Strong problem-solving, communication, and multitasking skills.
• Availability for on-call support and reliable internet connection for remote work.

The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Talent Hop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.