Remote Cloud Systems Analyst

Job Description

We are seeking a Cloud Systems Analyst to support a cloud-based environment across AWS and Azure. This individual will work closely with business stakeholders, developers, cloud engineers, and other technical teams to understand requirements, analyze system and data flows, support integrations, troubleshoot issues, and help translate business needs into technical solutions.

The ideal candidate will have an understanding of cloud technologies and integrations but does not need to be a hands-on Cloud Engineer. Experience with in the airline industry or working with revenue accounting systems is a strong plus.

• Partner with business and technical stakeholders to gather, document, and translate business requirements into technical requirements.
• Analyze existing systems, workflows, integrations, and data flows to identify gaps and improvement opportunities.
• Serve as a liaison between business users and technical teams supporting AWS and Azure environments.
• Support cloud-based applications and integrations involving technologies such as:
  
  - AWS Lambda- S3- SQS- SNS
  - Apache Kafka
• Assist with troubleshooting system, integration, messaging, and data-related issues.
• Analyze application and system behavior using monitoring and logging tools such as Amazon Cloud Watch.
• Understand dependencies across APIs, messaging platforms, cloud infrastructure, and downstream systems.
• Create and maintain requirements, process flows, system documentation, user stories, acceptance criteria, and functional specifications.
• Participate in testing, validation, defect management, and implementation activities.
• Work with engineering teams utilizing Terraform, Git Lab CI/CD, and cloud networking technologies.
• Help coordinate cross-functional efforts between business, application, infrastructure, and cloud teams.
• Support production issues by helping identify root causes, business impacts, and appropriate technical resources.

5+ years of experience working as a Systems Analyst, Business Systems Analyst, Technical Analyst, or similar role. Experience gathering and documenting business and technical requirements. Understanding of cloud environments, preferably AWS and/or Azure. Familiarity with cloud services such as AWS Lambda, S3, SQS, SNS, and Cloud Watch. Understanding of APIs, system integrations, messaging, and data flows. Familiarity with Apache Kafka or similar event-driven/messaging technologies.

Ability to work effectively with technical teams across cloud infrastructure, networking, application development, and Dev Ops. Experience supporting testing, troubleshooting, defect resolution, and production implementations. Strong communication skills with the ability to translate between business and technical stakeholders. Experience or familiarity with the following is beneficial, but this person does not need to be the hands-on engineer responsible for each technology:

Cloud: AWS, AzureAWS:
Lambda, S3, SQS, SNS, Cloud Watch, IAMNetworking: VPC, Transit Gateway, VPC Peering, Private Link, Route 53

Integration/Messaging:
Apache Kafka Dev Ops :
Terraform, Git Lab CI/CDAzure: VNet, Blob Storage, Service Bus, Express Route, Azure Monitor Previous airline industry experience. Experience supporting revenue accounting systems. Understanding of airline revenue accounting processes and data flows. Experience with airline partnerships, interline, or codeshare environments. Experience working with financial, revenue, transactional, or settlement-related systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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