Specialized Roles:
Support Engineer; Fully Remote
Listing for:
Exa
Full Time, Remote/Work from Home
position
Listed on 2026-11-11
Job specializations:
-
IT/Tech
Technical Support, AI Engineer (Applied/Software), HelpDesk/Support
Job Description & How to Apply Below
- We are building a search engine for the AI era, backed by top investors.
- We are a team of about 100 based in San Francisco, with a high-agency, low-ego culture.
About the Role:
- As Support Engineer for PAYGO, you own all inbound questions from developers.
- You will work with AI support tools, docs, Product and Engineering.
In This Role You Will:
- Own the PAYGO queue and debug issues with customers.
- Triage issues and escalate with full context.
- Spot growth opportunities and improve the AI first line.
Requirements:
- Programming experience and clear, short writing.
- Good judgment and comfort working AI-first.
- Early-career candidates welcome.
Exa is building a search engine for the AI era. They are a team of about 100 people based in San Francisco with a high-agency, low-ego culture.
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