Site Reliability Engineer

US-Remote

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

As a Site Reliability Engineer (SRE) supporting Health Equity's Finance domain, you will help ensure that critical financial systems, scheduled jobs, and business processes operate reliably, securely, and king across three Scrum teams, you will strengthen production operations and build the infrastructure and automation needed to support new capabilities and business growth.

Your work will help safeguard financial processing, reduce operational disruptions, and enable engineering teams to deliver with confidence.

• Own and improve the operational reliability of Finance applications, scheduled jobs, and supporting infrastructure.

• Monitor production health and job execution, proactively addressing failures, processing delays, and performance issues.

• Develop dashboards, actionable alerts, and service-level objectives to measure and improve reliability.

• Respond to production incidents, coordinate recovery, and drive root-cause analysis and preventive improvements.

• Provision and maintain infrastructure using infrastructure as code and automated deployment practices.

• Partner with three Scrum teams to prepare new jobs and services for production, including scheduling, dependency management, monitoring, and support handoffs.

• Design safe retry, rerun, and recovery procedures to help prevent missed or duplicate financial processing.

• Automate repetitive operational tasks and improve deployment, maintenance, and recovery processes.

• Maintain runbooks, operational documentation, and disaster recovery procedures; participate in recovery testing.

• Collaborate with engineering, Product, Security, and infrastructure teams on capacity, access controls, and release readiness.

• Participate in the team's on-call rotation and support critical processing windows as required.

• 3 or more years of professional experience in site reliability engineering, Dev Ops, production engineering, or a similar operational role.

• Strong troubleshooting skills across applications, databases, networks, and infrastructure.

• Experience supporting scheduled jobs, batch processing, and workflows with complex dependencies.

• Proficiency in scripting or programming languanges to automate operational tasks.

• Hands-on experience with cloud infrastructure, infrastructure as code, CI/CD pipelines, and version control.

• Experience with monitoring, logging, alerting, and observability tools.

• An understanding of incident management, root-cause analysis, capacity planning, and disaster recovery.

• Familiarity with secure access management, secrets management, and auditable change practices.

• The ability to coordinate across multiple teams, prioritize competing needs, and communicate risks clearly.

• A proactive approach to ownership, documentation, and continuous improvement.

• Experience supporting financial systems, reconciliation, billing, or other accuracy-sensitive workflows is preferred.

#LI-Remote

This is a remote position.

$99500.00 To $129500.00 / year

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time offPaid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education& tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, Health Equity's immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter.

Health Equity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

Health Equity is committed to providing reasonable accommodations to team…