Senior Director of Customer Operations & Delivery; Fully Remote

• Own delivery and customer outcomes across Hypori’s federal programs, including deployment, onboarding, adoption, support, and renewal.
• Lead, hire, and develop a team of program managers and delivery staff, setting clear goals and holding a high bar for execution.
• Build the delivery playbook: implementation methodology, program governance, success criteria, and KPIs for time to deployment, adoption, and customer health.

Qualifications:

• 10+ years in customer success, program delivery, or professional services, including 5+ years leading teams.
• Active TS/SCI clearance and experience delivering software or SaaS programs to the Department of War or Intelligence Community.
• Working knowledge of federal acquisition, contract lifecycle, and security requirements like IL5, FedRAMP, and the ATO process.

Who You Are:

• Speed:
  You move with urgency and get things done today, not next week.
• Extreme ownership:
  Your programs, your team, your renewals – no excuses.
• Accountability:
  You do what you say, when you say it, and flag risks early.
• Medical, dental, and vision insurance, parental leave, and life and disability packages.
• 401(k) plan with employer-matching contributions vesting from day one.
• Performance bonus based on company-wide performance.

Hypori is a high-growth cybersecurity SaaS company providing a virtual workspace platform that enables secure mobile access to enterprise apps with zero data on the endpoint. Backed by $55 million in funding, the company serves over 95,000 Department of War users and holds FedRAMP High, IL5, and other key certifications, with a mission-driven culture focused on speed, accountability, and extreme ownership.