Salesforce Quality Assurance Analyst

ICF seeks an experienced Quality Assurance Analyst to support the phased implementation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Quality Assurance Analyst will develop test plans, test cases, scripts, and traceability artifacts to validate grants lifecycle workflows, integrations, data migrations, security controls, and accessibility requirements. This role will perform functional, regression, integration, and release testing;

document and manage defects through resolution; support automated testing; and coordinate user acceptance testing with business analysts, developers, product owners, and government stakeholders. The Quality Assurance Analyst will help confirm that each release meets acceptance criteria and is ready for secure, reliable production deployment.

The Work:

ICF seeks an experienced Quality Assurance Analyst to support the phased implementation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Quality Assurance Analyst will develop test plans, test cases, scripts, and traceability artifacts to validate grants lifecycle workflows, integrations, data migrations, security controls, and accessibility requirements. This role will perform functional, regression, integration, and release testing;

document and manage defects through resolution; support automated testing; and coordinate user acceptance testing with business analysts, developers, product owners, and government stakeholders. The Quality Assurance Analyst will help confirm that each release meets acceptance criteria and is ready for secure, reliable production deployment.

Remote work is authorized. Must support US Eastern time zone working hours.

If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

• Develop, document, and execute comprehensive test plans, test cases, and test scripts to validate Salesforce application functionality, workflows, configuration changes, integrations, reports, dashboards, and user experience.
• Perform functional, integration, regression, smoke, accessibility, and release validation testing across Salesforce environments, including Integration, Stage, and Production readiness activities.
• Support testing for major releases, minor releases, hotfixes, modernization activities, and platform-wide Salesforce changes.
• Validate Salesforce enterprise tools and operational capabilities such as release management portals, ticketing workflows, license tracking, user separation, helpdesk reporting, and other internal platform capabilities.
• Collaborate with developers, administrators, business analysts, release engineers, technical architects, and stakeholders to understand requirements, user stories, acceptance criteria, technical design documents, and system workflows.
• Participate in Technical Design Document reviews and provide QA input on testability, regression impact, acceptance criteria, data needs, integration dependencies, and release risks.
• Identify, document, prioritize, and track defects using tools such as Jira, Service Now, or similar platforms, ensuring timely resolution, retesting, and closure.
• Support incident response and production issue validation by reproducing defects, validating fixes, supporting root cause analysis, and confirming that hotfixes resolve reported issues without introducing regression risk.
• Perform integration testing involving APIs, service accounts, connected applications, Salesforce org-to-org, app-to-app, and third‑party integrations.
• Support user acceptance testing by preparing test scenarios,…