Senior Systems Administrator

ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Senior Systems Administrator

Job Location:

Address: (Recruiter to key in) Division/Unit Name This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures Main Office

Location:

100 N 15th Ave, Phoenix, AZ 85007 Posting Details:
Salary:
Up to $102,000 Grade: S25 Open Until Business Needs Are Met

Job Summary:

The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a Senior Systems Administrator to provide senior-level technical administration and operational support for the division's system integration and secure file-transfer environment supporting CGI Advantage 4.0 HRM and FIN applications. In this pivotal role, you will lead the configuration, monitoring, security, troubleshooting, and maintenance of System Integration Environment (SIE) and SFTP services critical for seamless data exchange between CGI Advantage, external agencies, vendors, and enterprise applications.

You will ensure all interfaces and file-transfer processes run reliably, securely, and in strict alignment with established business, security, and operational standards. Serving as a key technical expert in SIE/SFTP architecture, automation, monitoring, and production support, you will collaborate extensively across ERP application, cybersecurity, infrastructure, database, network, vendor, and business teams to resolve integration issues and deploy updated interfaces. Please note that this position supports the state's nightly batch schedule and is subject to callback on nights and weekends.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• System Administration & Maintenance:
  Administer, configure, and maintain System Integration Environment (SIE) and Secure File Transfer Protocol (SFTP) environments supporting CGI Advantage 4.0 HRM and FIN interfaces and related enterprise integrations.
• Operational Monitoring & Support:
  Monitor SFTP connections, file transfers, interface processes, scheduled jobs, queues, logs, and overall system performance; resolve or escalation processing failures as needed.
• Security & Connection Configuration:
  Design, configure, and maintain secure file-transfer connections, including managing user accounts, SSH keys, certificates, authentication methods, directories, permissions, and encryption settings.
• Troubleshooting & Root-Cause Analysis:
  Diagnose and resolve complex interface, connectivity, file-transfer, authentication, scheduling, data-exchange, and system-performance issues, performing thorough root-cause analysis to prevent recurring problems.
• Cross-Functional Collaboration & Testing:
  Coordinate the design, implementation, and testing of new or modified ERP interfaces and SFTP connections alongside application teams, vendors, external partners, and business stakeholders.
• Process Automation & Improvement:
  Develop and maintain operational processes, automation, monitoring, alerting, and reconciliation tools to enhance the reliability, security, and efficiency of SIE and SFTP services.
• Documentation & Asset Management:
  Maintain comprehensive technical documentation, including interface specifications, system configurations, standard support and recovery procedures, and SFTP connection inventories.
• Batch Operations & Callback Support:
  Actively monitor and support daily and nightly batch schedule operations, providing overnight monitoring, incident escalation, and problem solving when required.
• Technical Leadership & Incident Response:
  Provide senior-level technical guidance and leadership for SIE/SFTP operations, security reviews, system upgrades, incident response, disaster recovery efforts, and broader ERP integration initiatives.

Knowledge, Skills & Abilities (KSAs):
Knowledge of:

• SIE and enterprise system integration concepts and architectures.
• SFTP/SSH protocols, secure file-transfer technologies, and authentication methods.
• CGI Advantage 4.0 HRM and FIN application interfaces and…