PC TECHNICIAN

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

PC TECHNICIAN

Job Location:

Division of Technology Services (DTS)
4760 South Park Avenue, Tucson, Arizona 85741

Posting Details:

Salary: $40,495 - $56,453
Grade: 20
Closing Date:
November 15, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!
The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a PC Technician. This position is to support and maintain in-house computer systems, desktops, and peripherals, utilizing both remote and on-site support. This includes imaging, installation, configuration, connectivity, diagnose/troubleshoot, repair, maintenance, upgrading, relocation of, and tracking of, while ensuring optimal system performance.

Responsible for ticket queue monitoring, respond to and update ticketing system incidents and requests timely and accurately. Update of technical documentation, and maintenance of knowledge base, providing end user support and assistance where needed. Work with the programs to meet the division support needs and initiatives. Provides services to all DES offices statewide. Statewide responsibilities include travel, overtime and overnight stays may be required.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Image, install and deploy new or re-purposed PC hardware and peripherals agency wide with accuracy and in a timely fashion. Work on multiple assigned service requests simultaneously while managing priorities and workload. Move or relocate equipment for moves, tenant improvements, building issues or other emergencies.
• Process and complete service requests utilizing both remote and on-site support, that pertain to troubleshooting DES computers, devices and peripherals throughout the state. Work within RMA guidelines to make corrective actions within established intervals.
• Maintains users computer equipment to ensure it has the latest patches and antivirus software in a timely manner. Install, configure, maintain and asset management tracking systems. Install security patches, service packs, update OS and applications with latest software versions. Re-image systems after each user and as needed.
• Evaluate new hardware and software products on test environments before distributing or recommending changes in agency automation standards. Test deployment packages within controlled settings prior to general release or availability.
• Responsible for warehouse inventory maintenance and reconciliation. Receiving and accepting into inventory computer devices (PCs, peripherals, printers, etc.) as well as participating in the imaging production and deployment process.
• Maintain and…