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Remote ITSM & Lead; ServiceNow

Remote / Online - Candidates ideally in
Hastings, Adams County, Nebraska, 68511, USA
Listing for: Maximus
Remote/Work from Home position Listed on 2026-11-11
Job specializations:
  • IT/Tech
    IT Specialist, AI Business & Operations
Salary/Wage Range or Industry Benchmark: 90000 - 135000 USD Yearly USD 90000.00 135000.00 YEAR

Job Description & How to Apply Below

Position: Remote ITSM & Knowledge Experience Lead (ServiceNow)

Maximus is seeking an experienced Manager to lead Enterprise Service Management, Knowledge Experience, and Service Now initiatives. This remote role drives modernization through self-service, automation, knowledge, and AI-ready capabilities across the organization.

You will guide a small team, partner with IT and business units, and translate strategy into measurable service improvements with governance, dashboards, and analytics to support enterprise outcomes.

Consider building your career as a Remote ITSM & Knowledge Experience Lead (Service Now) at Maximus.

We are currently recruiting a Remote ITSM & Knowledge Experience Lead (Service Now) for our team in Lincoln, NE, United States.

This is a genuine opening to take on the Remote ITSM & Knowledge Experience Lead (Service Now) role at Maximus.

As a Remote ITSM & Knowledge Experience Lead (Service Now), you will play an important part at Maximus in Lincoln, NE, United States.

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