Remote Lead, Enterprise Service Management & ServiceNow

Maximus seeks an experienced Manager, Enterprise Service Management & Knowledge Experience to transform and manage IT services across the organization. You will lead a hands-on team driving Service Now-based modernization, self-service, automation, and knowledge management to improve efficiency and employee experience.

This role collaborates with IT and business stakeholders to deliver measurable outcomes and shape AI-enabled support strategies, while steering governance, design, and continuous

This role is for the Remote Lead, Enterprise Service Management & Service Now role at Maximus.

The position is based in Madison, WI, United States.

This opportunity is part of our work in IT & Technology.

The advertised compensation is 90..

This role offers the option to work remotely.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.